Q : I have a ELEVO Cocoon Mantis A10116 netbook. Where can I find small parts and accessories for it?
A : Please contact the QRU (Quick Response Unit) accessory group at +62 6231 1235 or +62 6231 0015 or at ELEVO website
Q : Can you provide specifications for ELEVO Cocoon Mantis A10116 netbook Hard disk drives?
A : Our current product specifications can be found on this web site under product information.
Q : What should I do if my screen suddenly blue and didn't show up anything?
A : Please restart your netbook, if it's not resolved the problem there are two possibilites: The problem might be with the LCD or Your Harddrive might be infected by virus from the internet. If Your netbook infected by viruses please use Your antivirus. If the problem is on your LCD, please bring Your netbook to our QRU (Quick Response Unit).
Q : Can internal modem causing heat and and problem in my netbook?
A : Not in ELEVO Netbook, because our reearch and development team never find this problem and every netbook from ELEVO already passed high standard quality control.
Q : How to use my battery to keep it performances?
A : For Lithium Ion battery (Mantis & Hornet) You can remove the battery, plug the power line then turn on Your netbook. For Lithium Polymer battery (Butterfly) You don't have to do that. Polymer battery have better capability to mantain it's performance.
Q : Can we find Elevo spare parts in another computer store instead of QRU?
A : Right now, Elevo sparepart only available on Elevo QRU Center in mangga Dua Square block A No 9.
Q : From what country is Elevo brand, where it's designed and where it's produced?
A : Elevo is Indonesian local brand, with Singapore and Taiwan R&D and design team, and produced in Chine under supervision of Elevo team from taiwan. elevo has 5-6 factory in China and it's all 5-6 big computer factory in the world, which meand Elevo notebook and netbook has A+ grad in quality, that's why Elevo technologies Indonesia (ETI) can offer 3 years warranty for it;s product.
Q : If I want to upgrade my RAM, should I come to QRU Center? and how much it will cost?
A : We recommend You to upgrade Your RAM in our QRU or recommended EPP. It's free of charge to upgrade Your RAM if You bring Your own RAM module.
Q : Is there any Elevo manual in Bahasa Indonesia?
A : Yes, we provide Elevo manual in Indonesia for Mantis and Hornet varian.
Q : Can QRU help installing the software?
A : As far as it's legal (have license or free-license software), then we can help installing the software.
Q : Can I change/swap my 6 cell lithium ion battery with lithium ion polymer? if it's possible how much it will cost?
A : You can't change/swap Your lithium ion battery with lithium polymer batery, but You can change Your 3 cell lithium ion with 6 cell lithium ion battery. You should pay for this replacement, please contact our QRU to know how much it will cost.
Q : For every ELEVO product, is there any USB bluetooth bonus?
A : You can get USB bluetooth bonu for every ELEVO product except A10116